Terms & Conditions

Terms and conditions:

1. Order Confirmation: The buyer should carefully check the product name, specification, quantity, and amount of the ordered product. After verification, sign and seal the contract and related invoice and return them. If the buyer fails to verify the return contract, the contract will be invalid, and the seller will not bear any responsibility. After signing the contract, the buyer shall not cancel or change the order midway, and the buyer shall bear the losses caused thereby.

2. Returns: Seller must pre-authorize all product returns. Unpacked Products, Custom Products, Cherish Products and Temperature-Controlled Products are not returnable. Seller will approve return of any product that is damaged or defective on receipt, provided Buyer contacts Seller within thirty calendar days after receiving the product and provided such damage or defect has not been caused by any failure by Buyer or the carrier to handle or store products using reasonable care or as otherwise indicated on the label. In case of short delivery or defects, Seller’s sole obligation shall be, at its option, to replace or repair any defective products or refund the purchase price of any undelivered products. In case of a product return authorized by Seller, the product must arrive at Seller’s facilities in a condition satisfactory for resale. Any return not due to Seller’s error is subject to a restocking charge of 20% of the sale price. No shipping charges will be credited by Seller.

3. Delivery Time and Method: In the case of stock, the seller guarantees to deliver the goods within 15 working days after receiving the advance payment. For products that are not in stock, the delivery time is subject to negotiation between the two parties. Delay or failure to deliver due to force majeure (including but not limited to natural disasters, government actions, abnormal social events, etc.) shall not be regarded as the seller's liability for breach of contract.

4. Acceptance: The buyer should check and accept the goods in time when receiving the goods. If the buyer does not raise any objection within three days after signing for the goods, it will be deemed that the acceptance is correct; if the package is damaged, it can be rejected on the spot and the seller will be notified immediately. If the goods are found to be in short supply, damaged or in error, the seller should be notified within 3 days of receiving the goods, and the overdue will be deemed to have been received in full.

5. Payment: The buyer should pay the invoice within 30 days after receiving the shipment.

6. Quality Responsibility: The seller shall undertake the quality assurance responsibility within the validity period (or safe use period) of the product, that is, if any quality problem occurs during the quality guarantee period (or safe use period) that is not caused by the buyer or natural loss the problem is resolved by the seller.

7. Dispute Settlement: All disputes arising from the execution of this contract or related to this contract shall be resolved through friendly negotiation between the two parties. If the negotiation cannot be resolved, it shall be submitted to the Beijing Arbitration Commission, and the arbitration award shall be binding on both parties.

8. The Contract Takes Effect:

8.1 The buyer and seller must sign a written agreement to modify and supplement this contract. The contract is duplicated, and each party holds one copy, which has the same legal effect.

8.2 This contract becomes legally effective from the date when both parties stamp their seals and will naturally become invalid after the contract tasks are completed. The facsimile of this contract is valid.